Secret Evaluation
Secret Evaluation
Secret Evaluation
Professional Evaluation Services to Elevate Your Quality
Professional Evaluation Services to Elevate Your Quality
Comprehensive evaluation services designed to uncover real issues, improve service performance, and help restaurants and cafés deliver a consistent and exceptional customer experience.
Comprehensive evaluation services designed to uncover real issues, improve service performance, and help restaurants and cafés deliver a consistent and exceptional customer experience.
Why Become a Raqib Secret Evaluator?
Why Become a Raqib Secret Evaluator?
Extra Income
Earn additional money for each visit you complete—simple, flexible, and rewarding.
Extra Income
Earn additional money for each visit you complete—simple, flexible, and rewarding.
Extra Income
Earn additional money for each visit you complete—simple, flexible, and rewarding.
Flexible Working Hours
Choose the visits that fit your schedule with no fixed working hours or commitments.
Flexible Working Hours
Choose the visits that fit your schedule with no fixed working hours or commitments.
Flexible Working Hours
Choose the visits that fit your schedule with no fixed working hours or commitments.
Enjoy the Experience
Enjoy your time—alone or with friends and family—while completing visits quietly and professionally.
Enjoy the Experience
Enjoy your time—alone or with friends and family—while completing visits quietly and professionally.
Enjoy the Experience
Enjoy your time—alone or with friends and family—while completing visits quietly and professionally.
Core Features
Core Features
Core Features
Services
Services
Mystery Visits
Your branch is visited by a trained evaluator who measures service quality, employee behavior, cleanliness, and overall guest experience — giving you an accurate picture of what truly happens on the ground.
Measurement of service speed, accuracy, and professionalism
Receive alerts when exceeding budgets
Detailed scoring for cleanliness and staff performance
Clear recommendations to improve operational quality
Mystery Visits
Your branch is visited by a trained evaluator who measures service quality, employee behavior, cleanliness, and overall guest experience — giving you an accurate picture of what truly happens on the ground.
Measurement of service speed, accuracy, and professionalism
Receive alerts when exceeding budgets
Detailed scoring for cleanliness and staff performance
Clear recommendations to improve operational quality
Mystery Visits
Your branch is visited by a trained evaluator who measures service quality, employee behavior, cleanliness, and overall guest experience — giving you an accurate picture of what truly happens on the ground.
Measurement of service speed, accuracy, and professionalism
Receive alerts when exceeding budgets
Detailed scoring for cleanliness and staff performance
Clear recommendations to improve operational quality
Mystery Calls
We anonymously call your business and assess professionalism, response time, accuracy of information, and ability to assist customers effectively.
Assessment of call response time
Evaluation of communication quality and professionalism
Verification of information accuracy given to customers
Recommendations to improve customer support experience
Mystery Calls
We anonymously call your business and assess professionalism, response time, accuracy of information, and ability to assist customers effectively.
Assessment of call response time
Evaluation of communication quality and professionalism
Verification of information accuracy given to customers
Recommendations to improve customer support experience
Mystery Calls
Create and stick to personalized budgets that help you stay on track with your financial goals.
Assessment of call response time
Evaluation of communication quality and professionalism
Verification of information accuracy given to customers
Recommendations to improve customer support experience
Online Evaluation
Online Evaluation
Online Evaluation
Mystery E-Commerce
We evaluate your entire online ordering experience across Talabat, Toters, Baly, and your website/app — from browsing and ordering to delivery speed, packaging, and communication — giving you a full and accurate view of your digital customer journey.
FAQs
FAQs
FAQs
Everything You Need to Know About Raqib
Everything You Need to Know About Raqib
What is Raqib, and what is its main purpose?
Raqib is a mystery evaluation platform specialized in assessing service quality and operational performance in restaurants and cafés. It provides executive reports that help management improve efficiency and customer experience quickly.
How does the mystery visit process work?
What does the Raqib report include after the visit?
Does the mystery visit reveal the venue’s or employees’ identity?
How does Raqib help restaurants and cafés improve their quality?
What is Raqib, and what is its main purpose?
Raqib is a mystery evaluation platform specialized in assessing service quality and operational performance in restaurants and cafés. It provides executive reports that help management improve efficiency and customer experience quickly.
How does the mystery visit process work?
What does the Raqib report include after the visit?
Does the mystery visit reveal the venue’s or employees’ identity?
How does Raqib help restaurants and cafés improve their quality?
What is Raqib, and what is its main purpose?
Raqib is a mystery evaluation platform specialized in assessing service quality and operational performance in restaurants and cafés. It provides executive reports that help management improve efficiency and customer experience quickly.
How does the mystery visit process work?
What does the Raqib report include after the visit?
Does the mystery visit reveal the venue’s or employees’ identity?
How does Raqib help restaurants and cafés improve their quality?
Let Your Decision Start Today
Every mystery visit reveals a new truth inside your business. Take a small step today… and create a big difference in tomorrow’s quality.
Let Your Decision Start Today
Every mystery visit reveals a new truth inside your business. Take a small step today… and create a big difference in tomorrow’s quality.
Let Your Decision Start Today
Every mystery visit reveals a new truth inside your business. Take a small step today… and create a big difference in tomorrow’s quality.